Returns & Exchanges
At CRAFTSMM, we stand by the quality of our home decor and furniture; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. All returned products must be in their original condition and packaging to ensure a full refund to your original payment method.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
- 2.Prepare Your Package
Safely repack your home goods in their original boxes, ensuring all protective padding is included to prevent damage during transit.
- 3.Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.
- 4.Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.