Returns & Exchanges

At CRAFTSMM, we stand by the quality of our home decor and furniture; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. All returned products must be in their original condition and packaging to ensure a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Safely repack your home goods in their original boxes, ensuring all protective padding is included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.