Frequently Asked Questions
Everything you need to know about bringing quality craftsmanship into your home.
What materials are used in CRAFTSMM home products?
We prioritize sustainability and durability by using premium solid woods, organic textiles, and hand-forged metals sourced from ethical suppliers.
How long does shipping take for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, CRAFTSMM ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized pieces are non-refundable.
Are your products handmade?
Yes, the majority of our collection is handcrafted by skilled artisans, ensuring that every piece has its own unique character and superior build quality.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.